Proman is seeking a dependable and customer-focused Customer Service Associate to join our team in Spindale, NC. In this role, you will handle inbound calls from customers, including first responders and emergency personnel, providing support with billing inquiries, payments, technical assistance, and service-related concerns.

Pay Rate: $14/hour + Bonus Opportunities
Schedule: Monday–Friday
Shift: 8-hour shift (between 11:00 AM – 11:00 PM)
Location: Spindale, NC

Duties:

Serve as the primary point of contact for customer inquiries and support needs
Handle high-volume inbound calls while maintaining professionalism and accuracy
Assist customers with billing questions, payments, and technical service issues
Investigate concerns, identify root causes, and provide effective resolutions
Clearly explain available options and guide customers through solutions
Accurately document all customer interactions within internal systems
Maintain strict confidentiality of customer information
Meet performance metrics including call quality, productivity, and attendance
Escalate complex or unresolved issues to appropriate departments when necessary
Collaborate with internal teams to ensure timely issue resolution and customer satisfaction

Qualifications:

Previous customer service or collections experience (telecommunications industry preferred)
Minimum typing speed of 30 WPM
Strong verbal communication skills with the ability to speak clearly and professionally
Ability to multitask and manage multiple systems while on calls
Strong problem-solving skills and attention to detail
Comfortable working in a fast-paced, structured call center environment
Reliable with strong attendance and schedule adherence

Why PROMAN Staffing??

Friendly, Knowledgeable Staff
Direct Deposit Programs
Referral bonus
Weekly Pay
Health / Dental / Vision / Hearing Insurance / term life and short term disability
401K

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